Job Duties:

· Engages with new clients, completing required intake packet and/or reviewing Staff intake packets. Develops and provides new clients with process orientation.

· Determines clients’ service needs and requirements through intake interviews or reviewing file with assigned case worker; determining specific client needs, and defining a final Action Plan.

· Reviews client schedule and action items with case worker and or client. This may include transportation or coordination with other resources or agencies.

· Oversees data management, ensuring client info is entered into HMIS System, assigns HMIS #, forwards client file to Data Admin.

· Monitors client progress against their personal Action Plan and mentors them in the adjusts needed for their success.

· Advocates for the services and resources needed for clients to succeed.

· Intervenes with personal support in a crisis. This may include Street Outreach.

· Inputs progress and changes into HMIS by the end of each business day.

· Maintains clients’ files by reviewing case notes for progress, changes.

· Communicates clients’ progress by conducting weekly team meetings to review client progress and identifying treatment effectiveness.

· Improves treatment results by, evaluating, and re-defining processes where needed.

· Improves financial status by analyzing results; monitoring variances; identifying trends and recommending actions to management.

· Prepares reports by collecting, analyzing, and summarizing client services and results reported and added notes to HMIS.

· Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

· Enhances department and organization by exploring new approaches and opportunities that add value to clients and team.

· Operates within budget constraints.

JOB DESCRIPTION

The Samaritan Center is the first step to someone connecting with homeless services and other resources in our community.
The Center provides assistance with housing, short and long term case management, referrals to other agencies, benefit applications and personal advocacy.

Primary Responsibilities:

1. Work with Case Manager and staff to provide face to face services to homeless individuals. This may occasionally occur outside of the office.

2. Initiate client intake and input into HMIS sytem

3. Assist clients in recognizing and defining their own service needs.

4. Inform them of available services and help them access goods, services, financial benefits, ID’s, housing and other needs available to them.

5. Collaborate with other service providers in the community, county and beyond to provide effective, coordinated, services and plans that meet client’s immediate needs and future goals.

6. Advocate for individual clients, both personally and within the system to support their needs and growth.

7. Build relationships with clients, meeting with them regularly, coaching and guiding them to benefits and resources that will enrich their lives and end their homelessness.

8. Monitor client’s progress against their personal Action Plan. Adjust as needed, advocating for the services and resources needed for them to succeed. Intervene with personal support in a crisis. This may include Street Outreach.

9. Input progress and changes into HMIS by the end of each business day.

10. Maintain clients’ files by reviewing case notes for progress and changes.

11. Communicate clients’ progress by participating in weekly team meetings to review their progress and identify treatment effectiveness.

12. Manage client referrals to and from other agencies

13. Work collaboratively with staff of all agencies to provide kind-hearted, high quality service.